Frequently Asked Questions
Everything you need to know about our Scandinavian design and shipping services.
What is the mfpen approach to sustainability?
We prioritize the use of deadstock fabrics from Italian and Portuguese mills, as well as organic and recycled materials, to minimize our environmental footprint while maintaining high-quality garment construction.
Where do you ship and what are the costs?
We offer worldwide shipping. Orders within the EU typically arrive in 2-4 business days, while international orders may take 5-7 business days. Shipping costs are calculated at checkout based on your location.
How do I return or exchange an item?
You can return your order within 14 days of receipt. All items must be in original condition with tags attached. Please contact our support team to initiate a return label or exchange request.
How can I find the right size?
Our garments often feature a relaxed, contemporary fit. We provide a detailed size guide on each product page with specific measurements. If you are between sizes, we generally recommend sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Where are mfpen garments produced?
The majority of our collection is produced in Europe, primarily in Portugal and Italy, working closely with family-run factories that ensure ethical labor standards and artisanal quality.